Changes & Cancellation Summary

Please find below a summary of our Terms & Conditions related to changing or cancelling your booking with us.  

Inhouse Testing
  • Due to resource scheduling, a minimum of 48 hrs (working days) notice is to be given to facilitate changes to your appointment.
  • Online rescheduling an appointment, up to 48 hrs (working days) in advance of the original booking is currently free of charge.
  • Charges of up to 100% of the fees can apply for bookings that need to be changed less than 48 hrs (working days) before your appointment.
    (100% rebooking fee)
  • No refund can be issued for appointments that are cancelled within 48hrs (working days) before your appointment (100% cancelation fee). 
Onsite, Mobile, Pop-Up Testing:

  • A minimum 24 hours (working days) advanced notice is required to cancel a booking for onsite, mobile and pop-up work.
    However, please refer to the Terms and Conditions that were handed out to you with your quote or contract.

  • Rescheduling of onsite, mobile, and pop-up work CANNOT BE DONE ONLINE.

  • For bookings not changed or rescheduled until the time of the service being due to be commenced (no-show) no refund will be made
    (100% no-show fee).

In general
  • Please note that the no-show rule applies if participants do not arrive clean shaven for their fit test, for occasions where individual PPE was not provided for the test or any issues that were caused by the participants and that are outside the control of our FitTick technicians.

  • No refund can be issued for appointments that are cancelled within 24hrs (working days) before an appointment or for appointments that are not used (no-shows).